Privacy Policy – 5bnw Casino Philippines

1. Introduction & Scope

5bnw (hereinafter "we," "us," "our," or "the Platform") is committed to protecting the privacy and security of your personal information. This Privacy Policy governs the collection, processing, storage, and disclosure of personal data provided by users (hereinafter "you" or "the User") when accessing or using the 5bnw online casino platform, available at https://5bnw.cam and through associated mobile interfaces.

This Privacy Policy applies to all personal data collected through the Platform, including data submitted during account registration, gameplay, customer support interactions, payment processing, and marketing communications. By creating an account and using the 5bnw Platform, you acknowledge that you have read, understood, and consented to the collection and processing of your personal data as described in this Privacy Policy.

This Privacy Policy should be read in conjunction with our Terms and Conditions, which govern your use of the Platform. Where terms are not defined in this Privacy Policy, they shall have the meaning assigned to them in the Terms and Conditions.

2. Data Controller Information

For the purposes of data protection law, the data controller responsible for your personal information is:

If you have any questions regarding how we process your personal data or wish to exercise any of your privacy rights, please contact us using the details provided above.

3. Personal Data We Collect

In order to provide the 5bnw online casino services, we collect and process the following categories of personal data:

3.1 Account Registration Data

When you create a 5bnw account, we collect:

• Full legal name as it appears on your government-issued identification;
• Date of birth (to verify you are at least 21 years of age);
• Gender;
• Email address;
• Mobile phone number;
• Residential address (street address, barangay, city, province, postal code);
• Username and password (password is stored in encrypted form and is never accessible to 5bnw staff);
• Preferred currency (PHP by default for Philippine users).

3.2 Identity Verification Data (KYC)

To comply with Philippine anti-money laundering (AML) regulations and PAGCOR requirements, we collect:

• Government-issued identification documents (Philippine passport, driver's license, UMID card, national ID, voter's ID);
• Identification number from the submitted document;
• Selfie photograph holding your identification document;
• Proof of address documents (utility bills, bank statements, government correspondence dated within three months);
• Biometric verification data where applicable (facial recognition for selfie matching).

3.3 Payment and Financial Data

When you deposit or withdraw funds, we collect:

• Payment method details (GCash account number, PayMaya account number, bank account details, cryptocurrency wallet addresses);
• Transaction history (deposit and withdrawal amounts, dates, times, payment method used, transaction status);
• Billing information where required by payment processors;
• Tax Identification Number (TIN) where required by Philippine tax law for high-value transactions or winnings.

Note: 5bnw does not store full credit or debit card numbers, CVV codes, or complete bank account credentials. Payment processing is handled by certified third-party payment service providers who maintain PCI-DSS compliance. We receive only transaction confirmation data and limited masked account identifiers necessary for reconciliation purposes.

3.4 Gameplay and Wagering Data

During your use of the Platform, we automatically collect:

• Game selection and gameplay history (games played, bet amounts, win/loss outcomes, timestamps);
• Bonus usage and wagering progress;
• Session duration and frequency;
• Responsible gaming limit settings (deposit limits, loss limits, session time alerts, self-exclusion status).

3.5 Technical and Device Data

When you access the 5bnw Platform, we automatically collect:

• IP address and geolocation data (to verify you are accessing the Platform from an authorized jurisdiction);
• Device information (device type, operating system, browser type and version, screen resolution, device ID);
• Network connection data (ISP, mobile carrier);
• Referring URL and clickstream data (pages visited before arriving at 5bnw, pages visited within the Platform, navigation patterns);
• Cookies and similar tracking technologies (see Section 10 for details).

3.6 Communications Data

When you contact customer support or interact with 5bnw communications, we collect:

• Customer support chat transcripts, email correspondence, and phone call recordings (where permitted by law and with notice);
• Feedback, complaints, and dispute documentation;
• Marketing communication preferences and responses.

4. How We Use Your Personal Data

5bnw processes your personal data for the following purposes:

Purpose	Data Categories Used
Account Creation & Management To create, maintain, and administer your 5bnw account.	Account registration data, identity verification data, payment data
Identity Verification & KYC Compliance To verify your identity and age, comply with PAGCOR regulations, and prevent fraud.	Identity verification data, account registration data, technical data
Processing Deposits & Withdrawals To facilitate financial transactions and maintain transaction records.	Payment and financial data, account registration data
Providing Gaming Services To enable gameplay, track wagering activity, and deliver game outcomes.	Gameplay and wagering data, account registration data, technical data
Responsible Gaming Enforcement To implement deposit limits, loss limits, session alerts, and self-exclusion.	Gameplay and wagering data, account registration data
Customer Support To respond to inquiries, resolve disputes, and provide assistance.	Communications data, account registration data, gameplay data, payment data
Fraud Prevention & Security To detect, investigate, and prevent fraudulent activity, unauthorized access, and money laundering.	All data categories, with particular focus on technical data, payment data, and gameplay patterns
Marketing & Promotions To send promotional offers, bonus notifications, and marketing communications (only where you have consented).	Account registration data, gameplay data, communications preferences
Platform Improvement & Analytics To analyze user behavior, improve platform performance, and develop new features.	Technical data, gameplay data (in aggregated and anonymized form where possible)
Legal & Regulatory Compliance To comply with PAGCOR regulations, Philippine law, tax obligations, and law enforcement requests.	All data categories as required by law

5. Legal Basis for Processing

Under Philippine data privacy law and international data protection standards, 5bnw processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to fulfill our contractual obligations to you under the Terms and Conditions, including account creation, payment processing, and delivery of gaming services.
• Legal Obligation: Processing is required to comply with legal and regulatory requirements imposed by PAGCOR, the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), anti-money laundering laws (Republic Act No. 9160 as amended), tax laws, and other applicable legislation.
• Legitimate Interests: Processing is necessary for our legitimate business interests, including fraud prevention, platform security, customer support, analytics, and platform improvement, provided that such interests do not override your fundamental rights and freedoms.
• Consent: Where required by law, particularly for marketing communications and certain tracking technologies, we process your data based on your explicit consent, which may be withdrawn at any time.

6. Data Sharing & Disclosure

5bnw does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your personal data with the following categories of recipients under strict confidentiality and data protection obligations:

6.1 Service Providers and Business Partners

• Payment Processors: GCash, PayMaya, bank partners, and cryptocurrency payment gateways that facilitate deposits and withdrawals;
• Game Providers: JILI and other licensed game studios that supply the games available on the Platform;
• Identity Verification Services: Third-party KYC and AML compliance providers that verify identity documents and perform sanctions screening;
• Cloud Hosting Providers: Data center and cloud infrastructure providers that host the Platform's servers and databases;
• Customer Support Tools: Live chat platforms, ticketing systems, and CRM providers that assist in delivering customer support;
• Marketing and Analytics Providers: Email marketing services, SMS providers, and analytics platforms (only where you have consented to marketing communications).

6.2 Regulatory and Law Enforcement Authorities

We may disclose your personal data to PAGCOR, the National Privacy Commission of the Philippines, law enforcement agencies, tax authorities, and judicial bodies where required by law, court order, or regulatory directive, or where necessary to:

• Comply with legal obligations or respond to lawful requests;
• Investigate suspected criminal activity, including money laundering, fraud, or underage gambling;
• Protect the rights, property, or safety of 5bnw, our users, or the public;
• Enforce our Terms and Conditions or defend against legal claims.

6.3 Business Transfers

In the event of a merger, acquisition, corporate restructuring, or sale of assets, your personal data may be transferred to the acquiring entity, provided that the acquiring entity agrees to protect your data in accordance with this Privacy Policy and applicable law.

7. International Data Transfers

5bnw primarily stores and processes personal data within data centers located in or serving the Philippines. However, certain service providers (such as cloud hosting providers, payment processors, and game studios) may process data in jurisdictions outside the Philippines, including but not limited to Singapore, the United States, and the European Union.

Where personal data is transferred to countries that do not provide an equivalent level of data protection as the Philippines, we implement appropriate safeguards, including:

• Standard contractual clauses approved by relevant data protection authorities;
• Binding corporate rules where applicable;
• Verification that the recipient is certified under recognized data protection frameworks.

You may request further information about international data transfers and the safeguards in place by contacting our Data Protection Contact at [email protected].

8. Data Retention

5bnw retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Specific retention periods include:

• Account Data: Retained for the duration of your account lifetime, plus five (5) years after account closure, in accordance with PAGCOR record-keeping requirements and Philippine anti-money laundering laws;
• Transaction Records: Retained for seven (7) years after the transaction date, as required by Philippine tax and financial record-keeping laws;
• KYC Documentation: Retained for five (5) years after your last transaction or account closure, whichever is later, to comply with regulatory requirements;
• Gameplay Records: Retained for five (5) years to support dispute resolution, game fairness audits, and regulatory reporting;
• Customer Support Records: Retained for three (3) years to maintain a history of resolved issues and improve service quality;
• Marketing Data: Retained until you withdraw consent or for three (3) years of inactivity, whichever is earlier.

After the applicable retention period expires, personal data is securely deleted or anonymized such that it can no longer be attributed to an identifiable individual.

9. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal data:

• Right to Access: You may request confirmation of whether we are processing your personal data and obtain a copy of the data we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data. You can update most account information directly from your account settings.
• Right to Erasure: You may request deletion of your personal data where: (a) the data is no longer necessary for the purposes it was collected; (b) you withdraw consent where processing is based on consent; (c) you object to processing based on legitimate interests and we have no overriding legitimate grounds; or (d) the data has been unlawfully processed. Note that we may be required to retain certain data to comply with legal obligations.
• Right to Object: You may object to processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests on grounds relating to your particular situation.
• Right to Data Portability: Where technically feasible, you may request that we provide your personal data in a structured, commonly used, machine-readable format for transmission to another data controller.
• Right to Restrict Processing: You may request that we restrict processing of your personal data in certain circumstances, such as while we verify the accuracy of contested data.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time, without affecting the lawfulness of processing conducted prior to withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us at [email protected] or submit a request through your account settings. We will respond to your request within fifteen (15) calendar days as required by Philippine data privacy law. We may require proof of identity before processing your request.

10. Cookies & Tracking Technologies

5bnw uses cookies, web beacons, and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and deliver personalized content. A cookie is a small text file stored on your device that allows us to recognize your browser and remember certain information.

Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the Platform to function. They enable core functionalities such as account login, secure access, session management, and payment processing. These cookies cannot be disabled as the Platform will not function without them.
• Performance and Analytics Cookies: These cookies collect information about how you use the Platform, such as pages visited, time spent on pages, and navigation patterns. This data is used in aggregated form to improve platform performance and user experience.
• Functionality Cookies: These cookies allow the Platform to remember your preferences (such as language, currency, and game favorites) to provide enhanced and personalized features.
• Marketing and Advertising Cookies: These cookies are used to deliver relevant promotional content and measure the effectiveness of marketing campaigns. They may track your activity across multiple websites. These cookies are only set with your consent.

You may manage cookie preferences through your browser settings. Please note that disabling certain cookies may impact the functionality of the Platform. For detailed instructions on how to manage cookies in popular browsers, please refer to your browser's help documentation.

11. Data Security Measures

5bnw implements industry-standard technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. Our security measures include:

• Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS protocols. Sensitive data at rest, including passwords and financial information, is encrypted using advanced encryption standards;
• Access Controls: Personal data is accessible only to authorized personnel who require access to perform their job functions. Access is granted on a need-to-know basis and is subject to strict confidentiality obligations;
• Two-Factor Authentication (2FA): Users are encouraged to enable 2FA on their accounts to add an additional layer of security;
• Firewalls and Intrusion Detection: Our infrastructure is protected by enterprise-grade firewalls and intrusion detection systems that monitor for suspicious activity;
• Regular Security Audits: We conduct periodic security assessments, vulnerability scans, and penetration testing to identify and remediate potential security risks;
• Incident Response Plan: We maintain a documented incident response plan to address data breaches or security incidents promptly and in accordance with legal notification requirements.

Despite our security measures, no system is completely secure. If you believe your account has been compromised, please contact us immediately at [email protected].

12. Children's Privacy

The 5bnw Platform is intended exclusively for individuals who are at least twenty-one (21) years of age, as required by Philippine law and PAGCOR regulations governing online gambling. We do not knowingly collect, process, or retain personal data from individuals under the age of 21.

If we become aware that we have inadvertently collected personal data from an individual under 21 years of age, we will take immediate steps to delete that data and permanently close the associated account. Any deposits made by an underage individual will be refunded to the payment source, and any winnings will be forfeited.

If you believe that an individual under 21 has created an account on the 5bnw Platform, please report this to us immediately at [email protected].

13. Changes to This Privacy Policy

5bnw reserves the right to amend or update this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or business operations. Any material changes will be communicated to registered users via email and will be prominently displayed on the Platform.

The "Last Updated" date at the top of this Privacy Policy indicates when the most recent changes were made. Your continued use of the Platform after changes to this Privacy Policy take effect constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us: